Our Cookie Policy

What is a Cookie?

A cookie is a packet of information that your internet connected devices’ web browser exchanges with a webpage.

It helps keep track of visits and activity to a web page and provide tailored content to you. An example is where many online retailers use cookies to keep track of the items in a user’s shopping cart as they move around the site. Without cookies, the shopping cart would reset every time a link on the site was clicked.

They may also keep a record of the most recent visit or record your login information. Many people find this useful so that they can store passwords on frequently used sites, or simply so they know what they have visited or downloaded in the past.

Different types of cookies keep track of different activities. There are two types;

  1. Session cookies are used only when a person is actively navigating a website
  2. Persistent cookies which may be used to create long-term records of multiple visits to the same site. Authentication cookies track whether a user is logged in, and if so, under what name.

We may also use web beacons or spotlight tags. These are transparent image files used to understand how users interact with the pages and content on the pages of our web site. We do not use web beacons to collect information about specific users.

Use of cookies

We may work with third parties to research certain usage and activities on the Site on our behalf. No personal information about you is shared except to the extent it is required to be used by a third party or parties for providing such research, and in the course of conducting this research we, and/or these third parties may place a unique "cookie" on your browser.

The use of cookies helps us understand and track your use of the Site and where it can improve the information and services provided. We use cookies solely to gather information on IP addresses, to analyse trends, administer the Site, track users' movements on the Site and gather broad demographic information for aggregate use. IP addresses are not linked to other personally identifiable information and will not be used to deliver targeted marketing messages. For information about blocking the use of cookies, please refer to the instructions/help screen on your internet browser. Please note that you may not be able to use or access certain parts of the Site or online services if you block the use of cookies.


We are allowed to store cookies on your device if they are strictly necessary for the operation of our sites. For all other types of cookies we need your permission.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. You can find guidance on how to do this through your devices’ browser at www.AboutCookies.org (Link opens in a new window).

Please be aware that some aspects of our website, such as Internet Banking, will not work properly if you choose to not to use certain cookies

The cookies we use on our website

Strictly Necessary Cookies

These cookies enable services you have specifically asked for.

They are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like forms and internet banking, cannot be provided.

Supplier Cookies Cookies Used
JSESSIONID _JSESSIONID This cookie keeps information about your browsing history for the duration of your time on the website so you can move forward and back between pages and keep information you have entered

Performance Cookies

These cookies collect anonymous information on the pages visited.

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Supplier Cookies Purpose
Adobe Analytics _AMCV

Enables us to create a unique value that allows us to collect information from your web browser. We use this information to identify information came from you.

It also allows us to test different versions of the webpage so we can understand what new features and designs you like best


Functional Cookies

These cookies remember choices you make to improve your experience. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Supplier Cookies Used Purpose
Google Analytics s_cc
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Targeting & Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation such as advertisers.

Supplier Cookies Used Purpose Type
Adobe _DPM

Targeted Advertising. The cookies work together to allow online profiling of your activities online to allow targeted marketing.

Together with other cookies, this allows the tracking of you across websites

Third Party
Everest Technologies _everest_g_v2
This enables adverts targeted to you and to allow us to identify how effective the advert has been. Third Party
Facebook _fr
We use the Facebook like button on some of our pages to enable our visitors to add the Bank to their Facebook profile Third Party
Youtube GPS Registers a unique ID on your mobile device to enable tracking based on geographical GPS location. Third Party
PREF Provides you with a Unique ID to allow Google to keep statistics of how the visitor uses YouTube videos across various websites
VISITOR_INFO1_LIVE Used to estimate your bandwidth on a page containing YouTube videos
YSC This creates a unique ID to understand what videos from YouTube the user has previously seen
Google Doubleclick IDE Used understand your actions on a website after an advert has been clicked to allow the effectiveness of an advert to be understood Third Party
Test_cookie Used to check your browser accepts cookies