Values, culture and behaviour

Our Values are forward looking, innovative and disruptive – and importantly, they show exactly how committed we are to becoming customer obsessed, emphasising that every interaction should start and end with the customer experience in mind.

Each of our values are brought to life by supporting behaviours that set out how we work and interact with each other every day and which result in our fun, evolving, values led culture.

Our values & behaviours

Our Values - Heartfelt Service

We are warm, honest and authentic

We care and aspire to deliver the best for our customers

Our Values - Insatiable curiosity

We are open minded, ask questions and keep on learning

We keep searching for the best ideas, approaches and solutions

Our Values - Smart disruption

We are innovative, focused and shake up the things that matter, together

We explore new boundaries, and balance this with risks

Our Values - Red hot relevance

We are inclusive, bold and progressive

We lead the way today and anticipate for tomorrow

Our Values - Straight Up

We are straightforward, build trust and act with positive intent

We work together to make money simpler and easier

Our Values - Delightfully surprising

We look for the little things that make a big difference

We have fun and deliver experiences that make people feel happier

Our approach to great leadership

Great teams are led by great leaders. At Virgin Money we focus on creating truly great leaders who can motivate, encourage and support employees, to become a high performing team.

Inclusion at Virgin Money

We value inclusion and diversity, because we believe everyone should feel comfortable to bring the best of themselves to work every day. We’re committed to listening to our employees and making improvements wherever they think we’re falling short.