Delivering quality service, every time

Satisfying customer needs is critical to every business. For us, this means providing high-quality financial advice, alongside relevant products and services.

Taking the time to listen

By listening to our customers, we can truly meet their needs and understand their concerns. We do this through customer feedback, research, and by involving a range of stakeholders in the product development process.

How Clydesdale Bank supports its customers

How Yorkshire Bank supports its customers

How Virgin Money supports its customers

Assessing our branch network

With improvements in technology, changing demographics and a greater choice as to how customers bank, we do from time-to-time review how our branches are doing. This may result in redevelopment of some branches and in some cases this may lead to a branch being closed – but not before a detailed analysis has been carried out.

Changes to the Clydesdale Bank branch network

Changes to the Yorkshire Bank branch network

Virgin Money Stores and Lounges