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Virgin Money UK PLC (“VMUK” or the “Group”) confirms that trading in the three months to 31 December 2020 was in line with the Board’s expectations.

David Duffy, Chief Executive Officer:

“Virgin Money had a profitable and positive first quarter and continued to prioritise our customers and colleagues through this uncertain external environment, including through payment holidays and Government lending schemes. We have made a good start to the year with the launch of new customer propositions, further roll-out of our rebrand programme and a return to statutory profit, while maintaining a disciplined approach. The Group remains strongly capitalised and we have good momentum as we look out into the remainder of the year.

Given the current UK-wide restrictions and ongoing uncertainty, we maintain the cautious economic outlook we outlined in November and our full year guidance remains broadly unchanged. Looking ahead, the vaccine roll-out and EU trade deal are encouraging for the UK’s economic recovery and we remain focused on disrupting the market through a variety of innovative new products and propositions with a customer and brand experience that is the best in the market.”

Q1 Summary – Resilient pre-provision earnings, low cost of risk; FY21 guidance re-affirmed

Stable balances reflect pricing discipline and COVID-19 restrictions on customer behaviour

Stable Net Interest Margin (NIM) as expected; Favourable deposit pricing opportunities

Low impairment charge reflects stable asset quality; Continued cautious economic outlook

CET1 ratio benefitted from lower RWAs driven by planned initiatives & HPI increases

Supporting our customers

30 Sep-20
31 Dec-20
Q1 growth
YTD annualised
o/w BBLS
Customer lending
Customer deposits
o/w relationship deposits

Strong levels of customer deposit inflows continued in Q1 with growth of 0.9% in the period. This reflected lower consumer spending given tighter COVID-related restrictions, and increased levels of business liquidity driving growth in relationship deposits of 5.0%, across Personal and Business customers.

There were early signs of some recovery in customer spending before tighter COVID-restrictions were imposed, however the combination of the most recent restrictions and customers’ caution in the context of the economic outlook resulted in continued inflows. The increase in deposits saw the loan-to-deposit ratio fall to 106% (FY20: 107%). The Group continues to expect some reduction in deposit balances as we continue our strategy of optimising our deposit mix.

The total loan book declined by (0.3)% to £72.2bn as the Group continued to focus on margin management, prudent underwriting and supporting customers in a continued uncertain environment. A small reduction in mortgages and unsecured balances was partially offset by growth in Business lending.

Mortgage balances contracted modestly in Q1 by (0.2)%, as the Group focused on writing selective new business within a supportive pricing backdrop. The Group maintained prudent underwriting and valuation criteria in the quarter against an uncertain economic environment. Over the remainder of the year, the removal of temporary stimulus measures, such as the Stamp Duty holiday, may see market volumes slow. The Group will continue to be selective, focusing on balancing volumes and pricing carefully.

Business lending grew 0.1% in Q1, where a decline in BAU lending was more than offset by additional demand from customers through the Government-guarantee lending schemes. BBLS volumes increased 14% to £923m in the quarter, whilst CBILS/CLBILS increased 19% to £422m. The BAU book declined 2% to £7.6bn with more limited activity levels seen, particularly in overdraft facilities.

Personal lending balances reduced (2.0)% as the impacts of further COVID-related restrictions saw lower levels of new business and customers prudently reduce debt levels. Our resilient balance transfer book remained stable in the period and now represents 68% of the cards portfolio. The Personal Loan and Salary Finance portfolio performed resiliently against lower market demand and the Group has continued to focus on delivering strong margins on new business.

VMUK has also continued to support Mortgage and Personal customers through the Pandemic with payment holidays (“PHs”) where appropriate. The stock of active payment holidays continued to decline across all portfolios. The proportion of customers requiring further support upon exiting their payment holiday has increased modestly, as anticipated, and remains within the level assumed in our provision. As noted at FY20, these cohorts of customers continue to have significantly higher provision coverage relative to the overall portfolio.

Stable NIM with momentum in deposit repricing; Subdued Non-interest income reflects dynamics of COVID

Group NIM was stable in the quarter at 152bps compared to Q4: 152bps. In Q1, higher levels of liquidity and the impact of a reduced contribution from the Group’s structural hedge position, given the flat and low rate environment, were offset by deposit pricing improvements and supportive mortgage spreads.

As previously guided, NIM is expected to improve during Q2 and the Group continues to expect FY21 NIM to be broadly flat on FY20 levels, based on the current economic outlook and no change in base rates. However the balance of risks and opportunities are currently weighted to the upside given deposit repricing opportunities. Higher growth in lower-cost relationship deposits and a reduction in term deposits during Q1 provides additional opportunities to optimise the overall cost of deposits, subject to market conditions through the remainder of the year. Additionally, continued elevated deposit balances offer funding flexibility through reduced wholesale funding requirements, supporting the outlook for NIM.

Non-interest income performance remained subdued in the quarter, as increased COVID restrictions resulted in more muted economic activity.

Maintaining coverage levels given economic uncertainty

The Group has not yet seen any material changes in overall portfolio asset quality, nor been required to make any significant COVID-related specific provisions. Arrears have increased modestly in the quarter, from the subdued levels seen at FY20 but remain below historic average levels as customers benefit from the support available.

VMUK has maintained its cautious economic scenarios and weightings used at FY20. The Group’s macroeconomic inputs are based on a probability-weighted combination of three economic scenarios from our 3rd party economics provider Oxford Economics (i) Upside (5% weighting), (ii) Base (50%), and (iii) Downside (45%). The weighted economic scenario includes a c.15% GDP trough, peak unemployment of c.10% and a peak-to-trough house price decline of >20%.

To supplement the modeled output, the Group continues to apply expert credit risk judgement through post-model adjustments (PMAs). These are designed to account for factors that the models cannot incorporate or where the sensitivity is not as would be expected under what is an unprecedented economic stress scenario. Overall modelled and individual ECL of £549m was unchanged (FY20: £549m) whilst PMAs of £177m (FY20: £186m) have been updated to reflect recent experience and the behaviour of customers on payment holidays.

In aggregate the £726m of credit provisions leaves the Group cautiously positioned for the forward economic environment. The Q1 impairment charge of £18m equates to a net cost of risk of 10bps which reflects cautious and unchanged economic assumptions, and the lack of any material specific charges or deterioration in asset quality in the period.

Credit provisions at 30 Sep-20 (£m)
Credit provisions at 31 Dec-20 (£m)
Gross Lending at 31 Dec-20 (£bn)
Coverage ratio (bps)
Annualised net cost of risk (bps)
o/w stage 2
o/w stage 3

* Government guaranteed lending balances excluded for purpose of coverage ratio calculation

Total credit provision coverage ratio declined 3bps to 99bps*, with Personal increasing by 12bps to 603bps, Mortgages reduced by 3bps to 20bps. Business coverage increased 3bps to 394bps* in the period.

The outlook for cost of risk for 2021 remains subject to the evolution of the forward-looking economic environment as well as the scale of underlying asset quality deterioration once government support measures are eventually removed. Given the extension of government support measures into the Spring, this deterioration is likely to be delayed further in FY21.

Continuing to improve efficiency

The Group entered the year with good momentum in its cost reduction programme and has made further progress over the course of the quarter in line with expectations. Planned efficiency improvements are expected to deliver greater benefits in the second half and the Group continues to expect to deliver underlying operating costs of <£875m (inclusive of £10-15m of COVID19 related costs) in FY21. Exceptional items in Q1 totalled £101m including Integration and Transformation costs of £29m, acquisition accounting unwind of £20m, Legacy conduct costs of £49m and other items of £3m.

Strategic progress

At 31 December 2020, the Group had made good progress in rebranding the network with 74 stores representing nearly 50% of the network completed to date and we continue to expect to conclude the programme during H1. In line with our expectations laid out at FY20, we have delivered multiple innovative propositions in Q1; with Exclusive ISA savings offers, Brighter Money Bundles, and the second phase of our Home Buying Coach app all launched into the market. Alongside these new product launches, VMUK continues to focus on enhancing its digital capability. The delivery of new functionality in our digital offering, the launch of APIs for mortgage intermediaries and the ongoing digitisation of the customer journey, continue to underpin the long-term foundations for VMUK to Disrupt the Status Quo.

Well positioned for an uncertain environment

The Group’s capital position remains resilient with the IFRS9 transitional CET1 ratio of 13.9% increasing c.50bps in the quarter (IFRS9 fully-loaded CET1 ratio: 12.9%). This increase was primarily driven by the updated treatment of software intangible assets adding c.40bps and the benefit of Business RWA model updates which added c.10bps, partly offset by 19bps for PPI. Q1 RWAs reduced by 1% to £24.2bn primarily reflecting the £0.2bn reduction from Business model updates and with mortgage RWAs benefiting from stronger HPI performance in the quarter. VMUK’s Total Capital and UK Leverage ratios remained resilient in the quarter at 20.8% and 5.0% respectively.

The Group notes the PRA’s recent announcement on the prudential treatment of software assets, and its intention to consult in due course, in respect of fully deducting all software assets.

To date, the Group has not seen material RWA inflation, given stable asset quality, with recent house price movements benefitting RWAs and the CET1 ratio in the period. The expected 2021 RWA and capital position remain subject to economic developments and delivery of RWA initiatives, subject to relevant PRA approval. Based on current expectations, the Group anticipates delivering a c.13% year-end FY21 CET1 ratio excluding the current software intangible benefit.

Funding and liquidity also remained robust, supported by the elevated deposit balances from consumers and businesses, the Group’s LCR position has increased to 151%. In January, the Bank of England confirmed that it expects the Group to meet an end-state MREL requirement (plus buffers) of 27.3% of RWAs from 2022. The Group’s IFRS9 transitional MREL ratio of 29.0% (FY20: 28.4%) exceeds this end-state requirement, and now anticipates a modest £0.5bn of MREL senior debt issuance in 2021 as the Group continues to build a prudent management buffer to regulatory requirements.

In line with PRA policy statements, the Group received an updated P2A requirement in Q1 with the CET1 element reducing from 2.5% to 2.2%. While this has been offset by other regulatory requirements, the Group’s CRD IV minimum CET1 capital requirement (or MDA threshold) has reduced to 9.2%. The current transitional CET1 ratio equates to c.£1.0bn buffer to this regulatory minimum, excluding the benefit from the change in software intangible treatment in the period.

Legacy Conduct

The Group completed the final processing of all legacy PPI complaints on Monday 25th January. Since the beginning of the programme a total of c.740k complaints have been processed at a cost of £3.1bn. As a result of the completion of that activity, the Group has assessed a further charge of £49m is required. A higher conversion of IRs into complaints, driven by the final validation of IRs to complaints as the programme concluded, saw a small increase in the final number of complaints and drove some additional expense. The Group also saw a higher level of average redress and higher uphold rates on the final cohort of complaints relative to expectations and long-term trends. Further, the Group has set aside some of the provision to cover final review and validation work as the programme finally completes in line with regulatory requirements and expectations. Notwithstanding the charge, the Group remained profitable in the period. Legacy PPI operations are expected to conclude in the short term.


The economic outlook remains highly uncertain and given the extension of Government support measures it will be further into FY21 before greater clarity emerges. The recent UK-EU trade agreement and accelerating delivery of the UK’s COVID-19 vaccination programme are both supportive to the longer-term economic recovery. However, recent further restrictions across the UK as a result of record infection levels are likely to delay the pace of normalised economic and transaction activity. As a consequence, VMUK continues to adopt a cautious view on economic assumptions and this is reflected in coverage levels, underwriting standards and liquidity levels.

The BoE 2020 ACS was cancelled as a result of COVID-19, to free up operational capacity and to help lenders continue to meet the needs of UK households and businesses. The Group will take part in its first concurrent stress test in 2021.

As previously guided, NIM is expected to improve during Q2 and the Group continues to expect FY21 NIM to be broadly flat on FY20 levels, based on the current economic outlook and no change in base rates. However the balance of risks and opportunities are currently weighted marginally to the upside given deposit repricing opportunities.

The Group returned to statutory profit in Q1 2021, continues to perform resiliently, is robustly capitalised, and reaffirms the FY21 guidance and targets set out at FY20 results.

For further information, please contact:

Virgin Money UK Press Office

Tel: +44 800 066 5998


Forward looking statements

The information in this document may include forward looking statements, which are based on assumptions, expectations, valuations, targets, estimates, forecasts and projections about future events. These can be identified by the use of words such as 'expects', 'aims', 'targets', 'seeks', 'anticipates', 'plans', 'intends', 'prospects', 'outlooks', 'projects', ‘forecasts’ 'believes', 'estimates', 'potential', 'possible', and similar words or phrases. These forward looking statements, as well as those included in any other material discussed at any presentation, are subject to risks, uncertainties and assumptions about the Group and its securities, investments, and the environment in which it operates, including, among other things, the development of its business and strategy, any acquisitions, combinations, disposals or other corporate activity undertaken by the Group (including but not limited to the integration of the business of Virgin Money Holdings (UK) plc and its subsidiaries into the Group), trends in its operating industry, changes to customer behaviours and covenant, macroeconomic and/or geopolitical factors, the repercussions of the outbreak of coronaviruses (including but not limited to the COVID-19 outbreak), changes to its board and/ or employee composition, exposures to terrorist activity, IT system failures, cyber-crime, fraud and pension scheme liabilities, changes to law and/or the policies and practices of the Bank of England, the FCA and/or other regulatory and governmental bodies, inflation, deflation, interest rates, exchange rates, changes in the liquidity, capital, funding and/or asset position and/or credit ratings of the Group, future capital expenditures and acquisitions, the repercussions of the UK’s exit from the EU (including any change to the UK’s currency and the terms of any trade agreements (or lack thereof) between the UK and the EU), Eurozone instability, and any referendum on Scottish independence.

In light of these risks, uncertainties and assumptions, the events in the forward looking statements may not occur. Forward looking statements involve inherent risks and uncertainties. Other events not taken into account may occur and may significantly affect the analysis of the forward looking statements. No member of the Group or their respective directors, officers, employees, agents, advisers or affiliates gives any assurance that any such projections or estimates will be realised or that actual returns or other results will not be materially lower than those set out in this document and/ or discussed at any presentation. All forward looking statements should be viewed as hypothetical. No representation or warranty is made that any forward looking statement will come to pass. No member of the Group or their respective directors, officers, employees, agents, advisers or affiliates undertakes any obligation to update or revise any such forward looking statement following the publication of this document nor accepts any responsibility, liability or duty of care whatsoever for (whether in contract, tort or otherwise) or makes any representation or warranty, express or implied, as to the truth, fullness, fairness, merchantability, accuracy, sufficiency or completeness of the information in this document or the materials used in and/ or discussed at, any presentation.

Certain industry, market and competitive position data contained in this document and the materials used in and/ or discussed at, any presentation, comes from official or third party sources. There is no guarantee of the accuracy or completeness of such data. While the Group reasonably believes that each of these publications, studies and surveys has been prepared by a reputable source, no member of the Group or their respective directors, officers, employees, agents, advisers or affiliates have independently verified the data. In addition, certain of the industry, market and competitive position data contained in this document and the materials used in and/ or discussed at, any presentation, comes from the Group’s own internal research and estimates based on the knowledge and experience of the Group’s management in the markets in which the Group operates. While the Group reasonably believes that such research and estimates are reasonable and reliable, they, and their underlying methodology and assumptions, have not been verified by any independent source for accuracy or completeness, and are subject to change. Accordingly, undue reliance should not be placed on any of the industry, market or competitive position data contained in this document and the materials used in and/ or discussed at, any presentation.

The information, statements and opinions contained in this document do not constitute or form part of, and should not be construed as, any public offer under any applicable legislation or an offer to sell or solicitation of any offer to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments. The distribution of this document in certain jurisdictions may be restricted by law. Recipients are required by the Group to inform themselves about and to observe any such restrictions. No liability to any person is accepted in relation to the distribution or possession of this document in any jurisdiction. The information, statements and opinions contained in this document and the materials used in and/ or discussed at, any presentation are subject to change. Certain figures contained in this document, including financial information, may have been subject to rounding adjustments and foreign exchange conversions. Accordingly, in certain instances, the sum or percentage change of the numbers contained in this document may not conform exactly to the total figure given.