Our approach to sustainability

COVID-19 presented our business and the communities we serve with significant challenges and opportunities. This, at a time of increasing need for an effective global response to the issues facing our planet, gave us the opportunity to re-focus our approach to ESG (environment, social and governance) issues and consider both our immediate priorities and longer-term aspirations.

Following a review of customer insight research and engagement with colleagues and suppliers, we refreshed our ESG strategy.

We are focused on where we can make the biggest difference to the environment and society, as a Purpose-led business dedicated to Making you happier about money.

As a signatory to the United Nations’ Principles for Responsible Banking (UN PRB), we are committed to aligning our business with the Sustainable Development Goals (SDGs) and the Paris Agreement on Climate Change.

In true “Straight-up ESG” style, we’ve created a hub which contains all the important policies and positioning statements which underpin our business activity. Here you can find links to policies, position statements and other materials relating to environmental, social and governance matters.

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Our sustainability strategy

Our ESG goals and aspirations have been developed in line with our Group strategic objectives, providing the foundation to embed sustainability in everything we do.