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Delivering quality service, every time

Satisfying customer needs is critical to every business. For us, this means providing high- quality financial advice, alongside relevant products and services.

Taking the time to listen

By listening to our customers, we can truly meet their needs and understand their concerns. We do this through customer feedback, research, and by involving a range of stakeholders in the product development process.

How Virgin Money supports its customers Link opens in a new window

Assessing our store network

With improvements in technology, changing demographics and a greater choice as to how customers bank, we do from time-to-time review how our branches are doing.

This may result in redevelopment of some branches and in some cases this may lead to a branch being closed – but not before a detailed analysis has been carried out.

Changes to the Virgin Money Store network Link opens in a new window

Capability and Innovation Fund

Virgin Money was awarded funding from the Banking Competition Remedies Limited Capability and Innovation Fund to accelerate the development of products and services for SMEs. £35m of funding was awarded, which Virgin Money committed to match pound-for-pound with its own investment.

Of the eight commitments made which were linked to this funding, we have so far successfully delivered seven of them, and will continue to regularly report progress against the one remaining commitment. A link to the latest update can be found below.

Capability and Innovation Fund Pool E Public Commitments - February 2024 Link opens in a new window