Meet the Executive Leadership Team
Chief Executive Officer
David joined the business in June 2015 as CEO and led the separation of CYBG from National Australia Bank and the Initial Public Offering of CYBG in 2016. Since then, he has led the Group through the acquisition of Virgin Money in 2018, the subsequent integration of the two banks and rebranding of CYBG plc to Virgin Money UK plc.
David has over three decades of extensive experience in banking and financial services in both the UK and internationally. Prior to joining the Group, David was CEO of Allied Irish Banks and previously CEO of Standard Bank International where he had responsibility for operations in Asia, Latin America, the UK and Europe. Prior roles include Head of Global Wholesale Banking Network of ING Group and President and CEO of the ING wholesale franchises in the US and Latin America. Earlier in his career, David worked with Goldman Sachs International in various senior positions including Head of Human Resources Europe.
David is Senior Independent Director of UK Finance Limited, a Board member of the Northern Powerhouse Partnership and is the HM Treasury Fintech Envoy for England.
Chief Financial Officer
Clifford joined Virgin Money as Group CFO in March 2021, with responsibility for finance, treasury, investor relations and corporate finance.
Prior to joining the business, Clifford was Group CFO at ABN AMRO Bank having joined in that role in 2017. Previous roles include Group CFO at the Dutch insurer Delta Lloyd Group, ten years at Aviva in several senior finance roles including CFO of Aviva Investors, CFO of UK & Ireland Life Insurance and CFO of UK & Ireland General Insurance. In the early part of his career Clifford spent twelve years at Morgan Stanley in the Financial Institutions Group (FIG), most latterly as Managing Director.
Clifford holds an MBA from Wharton Business School and an MA in Economics from Cambridge University.
Chief Customer Experience Officer
Fergus joined the business in January 2016 and has held various executive roles within the Bank, focused on products, customer value and retail banking. Fergus’s responsibilities include the design and delivery of a world-class customer experience across all customer touch points: face-to-face, phone, online, and in-app. He is also responsible for conduct and complaints.
Fergus has 30 years’ experience in financial services gained from Allied Irish Banks where he held a number of key roles including Director of Products & Capital Markets and, most recently, Director of Corporate and Institutional Banking. He has also held a number of senior positions across Europe and Asia including roles as CEO and Managing Director of EBS Building Society and CEO of Asia Region for Rabobank International.
Fergus sits on the Board of Virgin Money Unit Trust Managers Ltd and he also sponsors the Bank’s LGBTQ+ network.
Chief Digital and Innovation Officer
Fraser joined the business in February 2016 and has held a number of executive and senior roles in the Bank including Group Chief Operating Officer (COO) and Chief Information Officer (CIO). Fraser is responsible for rapidly accelerating the development of Virgin Money’s digital proposition for customers and colleagues. This includes responsibility for information technology, digital innovation, data, artificial intelligence, information security and technology partnership capabilities.
Fraser has over 35 years’ experience in financial services, including banking, innovation, Fintech, business transformation, IT, and change management. Before joining Virgin Money, Fraser was COO of Kleinwort Benson in London. Prior to this he held a wide range of senior business and technology roles, mainly in the Royal Bank of Scotland Group, including CIO of Citizens Bank in the USA.
A Fellow of the Chartered Institute of Bankers, Fraser holds an MBA from Aston Business School. In addition, he is a founder and Trustee of CUDECA, the first independent hospice in Spain, which he has supported since 1992.
Chief Brand Officer
Helen joined the business in December 2012 and has held executive responsibilities over that time for brand, marketing, products, customer insight, innovation and complaints. Helen is responsible for the completion of the rebrand to Virgin Money, continued development of the Virgin Money brand, including the Virgin loyalty offering, as well as marketing, customer insight and Group-wide communications.
Helen has over 25 years’ experience in marketing, consultancy and customer propositions, including over 20 years in financial services. Prior to joining Virgin Money, Helen spent eight years at RBS in a number of roles, including Managing Director for Marketing and Innovation where she held responsibility for all UK brands across the Retail, Commercial and Corporate divisions. Helen was also Head of Brand Marketing at Argos, and held a number of product and marketing roles at Abbey National (now Santander), including Head of Marketing. She also has experience in research, consultancy and central government roles.
Helen sits on a number of boards, including Financial Services Advisory Board (FiSAB) and Virgin Money Giving. She is also responsible for Virgin Money’s Women in Finance initiatives and sponsors the Bank’s gender equality network.
Chief Commercial Officer
Hugh joined the business as Group Mortgages Director in October 2018 and took on the role of Chief Commercial Officer in March 2021. Hugh is responsible for unsecured and secured lending, including direct and intermediary mortgages, as well as everyday banking propositions such as personal current accounts, savings and insurance products.
Hugh has over 25 years’ experience in financial services. Prior to the acquisition of Virgin Money by CYBG, Hugh was Chief Commercial Officer at Virgin Money Holdings (UK) plc. Before this, Hugh ran the current account, savings, investments and insurance products at Royal Bank of Scotland (now NatWest) and previously ran its consumer credit card business.
In his earlier career, Hugh was an executive founder at MBNA Europe, joining in 1993 from KPMG Management Consulting. At MBNA, Hugh held executive roles in HR, Credit Management, Customer Satisfaction and Marketing before becoming Chief Operating Officer and then UK Managing Director.
Hugh sits on the Board of Virgin Money Unit Trust Managers Ltd.
General Counsel and Purpose Officer
James joined the Group’s former parent company, National Australia Bank, in May 2005 and was appointed as Group General Counsel in November 2014. James is responsible for managing legal risk and providing legal, compliance and company secretariat services to the Board, CEO and Leadership Team. Alongside this, James leads the development and embedding of Virgin Money’s Purpose: Making you happier about money.
James’s previous roles include leading NAB’s London branch legal team and roles supporting NAB and Clydesdale Bank Treasury activities as part of NAB’s Capital & Funding legal team in Melbourne and London. Before joining NAB, James worked in private legal practice at Hogan Lovells in London, Paris and Frankfurt.
James sponsors the Bank’s disability inclusion network.
Interim Chief People Officer
Alison joined the business in June 2016 as Director of Rewards and Employee Relations. She was appointed Interim Chief People Officer in September 2021.
Alison has spent most of her 20 year career working in Human Resources roles in financial services companies. She was Head of Reward at Lloyds Banking Group through the financial crisis and acquisition of HBOS in 2009, where she was integral to the people integration of the two banks
Alison is a standing attendee at the Board Remuneration and Nominations & Governance Committee meetings. She is also a corporate Trustee and Director of the Virgin Money Foundation.
Chief Risk Officer
Mark joined the business in September 2016 and is responsible for managing and overseeing risk and compliance for the Group.
Mark has over 33 years of Financial Services experience. He joined the Group from HSBC where he was Chief Risk Officer for HSBC’s Retail Banking and Wealth Management business in 18 countries across the UK, Europe, the Middle East and Africa.
Mark has also held a number of senior international positions including President and CEO (Asia) with Home Credit in Hong Kong and he was also an Executive Director and Business Head (Russia) with Renaissance Capital in Moscow. Prior to this he worked for Citigroup where he progressed from Executive and Business Head (India) to Chief Risk Officer (UK & Ireland) to become CEO of Citi Consumer Finance (Russia).
Mark is a Fellow of the Chartered Institute of Credit Management.