Values, culture and behaviour
Our Values are forward looking, innovative and disruptive – and importantly, they show exactly how committed we are to becoming customer obsessed, emphasising that every interaction should start and end with the customer experience in mind.
Each of our values are brought to life by supporting behaviours that set out how we work and interact with each other every day and which result in our fun, evolving, values led culture.
Our values & behaviours
Heartfelt service
We are warm, honest and authentic
We care and aspire to deliver the best for our customers
Insatiable curiosity
We are open minded, ask questions and keep on learning
We keep searching for the best ideas, approaches and solutions
Smart disruption
We are innovative, focused and shake up the things that matter, together
We explore new boundaries, and balance this with risks
Red hot relevance
We are inclusive, bold and progressive
We lead the way today and anticipate for tomorrow
Straight up
We are straightforward, build trust and act with positive intent
We work together to make money simpler and easier
Delightfully surprising
We look for the little things that make a big difference
We have fun and deliver experiences that make people feel happier
Our approach to great leadership
Great teams are led by great leaders. At Virgin Money we focus on creating truly great leaders who can motivate, encourage and support employees, to become a high performing team.
Inclusion at Virgin Money
We value inclusion and diversity, because we believe everyone should feel comfortable to bring the best of themselves to work every day. We’re committed to listening to our employees and making improvements wherever they think we’re falling short.
Our commitment to inclusion